So, as mentioned elsewhere, I have officially given up on the Elite Controller. Awesome when it worked, but broke so quickly it made my head spin. For their part, Best Buy still honored a full refund, even after 16 units, so there's that to be thankful for at least.
I had an Elite for one week and sold it. Being an older player my hands are arthritic and very small I found it was just not comfortable also too complex to really dial in - couldn't find good info on how to set it up as this was the Pre-order product. I have since switched to Cinch on both my Xbox One and PS4 and really like them. On the "one" I have the two button model and on the PS4 the four button = I would never order the 4 buttons again as they are not placed in a good location.